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There are 2 options that we need to check.
1. We need to run the scheduling process and the process name is "Synchronize Notifications in Global Header"
2. The issue was caused by the notifications override being set under BPM Worklist Administration.
Notifications were set to go to a test email account.
Once the customer removed the email address under "Test Notification Email Address" they received an FYI for a termination.
I hope this blog post was helpful for you. If you have any questions or feedback, please leave a comment below.