Employee is not able to add the absence
If an employee is not able to add the absence type but he/she is having correct eligibility but still they are not able to add then we need to check the below configuration.
Not able to delete the withdrawn absence record
My Client Groups - Absence - Configure Absence Batch Parameter - Additional Attributes - Withdrawn Record Deletion - Enable for administrator
Added a salary statement with zero increase
We have identified the issue why it's coming, and we have identified that this issue is coming because a salary section was added in the change assignment. For whenever we do the change assignment and if we do not enter any data in the salary section still system identifies that there is a change in salary so it's added a zero increase, that's why we have removed the
An employee is not able to see the existing absence record
We have researched and found that the employee is having 2 sick leaves with the same absence type, one is completed status and another one is In Progress status, so in the case by default system will show you the latest one. That's why we need to select all to see other absence records.
HR is not able to apply a leave for an employee
You need to perform the below steps in order to fix this issue. 1. Withdraw all the future absence records 2. Remove the attached work schedule and assign it again 3. Resubmit all the withdrawal absence 4. Now try to add the Sick absence
The absence duration must be greater than zero (ANC-3405003)
When the user had submitted the absence, he had a work schedule of Time type and now that has changed into Duration (Elapsed) type. The Start/End Time fields of the absence were changed to Start/End Duration. All absences with a date equal or greater than the new work schedule start date need to be re-submitted
Absence is not showing without selecting All
Since we have researched and found that the employee is having 2 sick leaves with the same absence type, one is completed status and another one is In Progress status, so in this case, by default system will show you the latest one. That's why we need to select all to see other absence records.
Not able to delete the withdrawn absence record
There are some steps that we need to follow. - My Client Groups - Absence - Configure Absence Batch Parameter
Absence is not showing without selecting All
Reason/Root Cause: Because the employee is having 2 absence records with the same absence type.
Added a salary statement with zero increase
We have identified the issue of why it's coming, and we have identified that this issue is coming because a salary section was added to the change assignment. Like whenever we do the change assignment and we do not enter any data in the salary section still system identifies
An employee is not able to see the existing absence record
We have researched and found that the employee is having 2 sick leaves with the same absence type, one is completed status and another one is In Progress status, so in the case by default system will show you the latest one. That's why we need to select all to see other absence records.
Employee is not able to add the absence
If an employee is not able to add the absence type but he/she is having correct eligibility but still they are not able to add then we need to check the below configuration.
Not able to delete the withdrawn absence record
My Client Groups - Absence - Configure Absence Batch Parameter - Additional Attributes - Withdrawn Record Deletion - Enable for administrator
Salary changes for a zero increase
We have identified the issue of why it’s coming, and we have identified that this issue is coming because a salary section was added to the change assignment. Like whenever we do the change assignment and we do not enter any data in the salary section still system identifies that...
Automatically added zero increase on change of salary
We have identified the issue of why it’s coming, and we have identified that this issue is coming because a salary section was added in the change assignment. For whenever we do the change assignment and if we do not enter any data in the salary section still system identifies that there is a change in salary, so it’s
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