What are the business object we have in HR Helpdesk?

1. Service Request 2. Message 3. Channel 4. Queue

Human Resource Helpdesk
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Can we create the channel apart from the delivered channels?

Yes, we can create

Human Resource Helpdesk
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Can we create the status type in HR Helpdesk?

No, we cannot create the status, but using parent status we can create the child status

Human Resource Helpdesk
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Can we create the sub-status type in HR Helpdesk?

Yes, you can create sub-status types in HR Helpdesk in Oracle Fusion HCM. You can create a sub-status type by following these steps: Go to Setup and Maintenance. Search for Manage Service Request Status Values. Click on Manage Service Request Status Values. Select the Parent Status. Click on Create Status. Enter the Status Name, Status Short Name, and Active. Click on Save and Close.

Human Resource Helpdesk
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Is HDL support for data migration in HR Helpdesk?

HDL is not a specific tool for HR helpdesk functionality, you could potentially use it to migrate and manage certain types of data that are relevant to HR helpdesk processes. For instance, you could use HDL to import employee data such as names, contact information, job roles, departments, and other...

Human Resource Helpdesk
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What is the difference between response and customer entry?

The response is from an agent, and customer entry is what an employee is trying to convey.

Human Resource Helpdesk
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